So my first theory is, that “that other user” should be me on my old computer, right? I have never given out the codes or dongles to anybody else. I have downloaded the program one time before on my old computer (where it still is), and now I want it to work on my new. “Download Access Code is already consumed by another user. Please contact your local support team and have the error-code “dre-415” ready.” (…which seems to have to do with conflicting user accounts).Īnd when I try to do the same in Steinberg Download Assistent, it tells me: I have installed the full version, using my Download Access Code, but when I then sign in on Steinberg, and try to ‘Redeem Download Access Code’ to get my activation code, I get this message: But I can’t get the activation to work properly. I am trying to install Cubase Pro 10.5, which I bought retail a few years ago at Thomann, on my new Computer. If not, maybe you have a tip about how to get to talk with some Steinberg people… I have created several support requests to Steinberg (18 days ago now), but they haven’t answered, so I hope somebody can help here.
